No more out-of-the-blue phone calls or stray emails when customers notice an equipment issue. Now, when slow print speeds occur or there’s a funky smell near the toner waste cartridge, your customers can request service through Printerpoint.
Stay Ahead of Any Service Need
The Printerpoint Customer Portal now offers a simple way for customers to request service or alert you to other equipment issues. Since the request is routed through Printerpoint, your help desk system or service techs automatically receive all the info needed, including:
- Printer make and model
- Serial number or Asset ID
- Current total counter
- Customer’s description of the issue
- Any current service alerts reported by the printer
Open Support Tickets in the Customer Portal
Ready to give your customers access to this new feature? Check out our step-by-step instructions and never forward along another service email again.