I want to highlight some of the features of the latest Printerpoint release that help you run a more efficient service department.
If you’ve placed a printer on a cost per copy contract, keeping the machine up and running is a priority to ensure your customer keeps printing, and keeps making you money.
If you handle manufacturer warranty repairs for your customer, the sooner you know about a problem, the sooner you can get a tech onsite to resolve the problem, and get reimbursed by the manufacturer.
If your customer pays you each time you service their printer, the sooner you know about a problem, the sooner you can fix it for them, and get paid.
No matter how you look at it, running a profitable service department is dependent on fixing printer problems quickly and efficiently. The latest release of Printerpoint is designed to help you do just that.
Printerpoint provides detailed alerts about hundreds of different potential problems that can occur on your customers’ printers. From something as simple as a door that won’t close to a malfunctioning pressure sensors, Printerpoint tells you as soon as a problem arises that will cause work stoppage, so your technicians can resolve it before your customer is affected.
Everyone gets a to-do list
With a large fleet of printers, service requests can come in fast and hard. Your dispatch coordinator needs to determine which service issues need immediate attention, and assign them to an appropriate technician. Printerpoint shows your dispatch coordinator all unassigned alerts, while showing your technicians a list of their open cases. Everyone gets a to-do list to make sure nothing falls through the cracks.
Take it further
Printerpoint is a great solution for managing service issues, but if you have a large install base and lots of technicians, there is a good chance you already have a robust field service management solution dispatch technicians, like ServiceMax or Protean. But what if instead of waiting for customers to call you to open a service case, the printer opened a case in your field management solution automatically? Printerpoint customers have been working on integrating the extensive alerting features of Printerpoint directly into their FSM solution, and we’d love to show you what is possible.
Get in touch with us and learn how we can help you integrate Printerpoint service alerts directly into your FSM solution.