March 8, 2013 posted by Alan in How To
We’re constantly looking for ways to reduce the amount of work involved for our beloved Argos Administrators. At most companies that use Argos for cost recovery, there are one or two people who are responsible for making sure that the project or matter code that is assigned to a print job is actually correct.
We give the end users many tools to encourage them to bill correctly. Robust search-ahead in the billing code field, favorites, recently used codes, and most recently used codes are some of the features we’ve had since Argos 7 was came on the scene back in 2009.
None of these, however, address a problem all too common: “oops.”
No matter how user-friendly or intuitive a piece of software can be, you can always mess up. Select the wrong project. Select the right client code, but the wrong matter. Forget to mark it as “non-billable”.
Until now, the only way to fix “oops” problems is to have the Argos administrator open the Argos Manager and change the record. In a company with a handful of employees, this isn’t so bad. But with 100, 500, 1000 employees, all possibly making mistakes when they bill prints? Its more likely that they’ll just go unreported, and either get caught at the billing review time, or worse, but your clients when they review their bill.
Job History saves the day
Job History, a new feature in the Argos Desktop Client, puts the responsibility back on the employee who made the mistake in the first place. They don’t need to call the Argos admin to get it fixed, they can just do it themselves. Just right-click the Argos icon in the system tray, and choose “History”.
How do I set it up?
Job History is enabled by User Group in the Argos Manager. You choose how far back the users can change data (current month, two weeks, 30 days, all data) and which user groups have access.
The users can change billing code, status, and add a comment. Version 7.4.1 or higher of the Desktop Client is required on the workstations to access this feature.
For more details, read up on Job History in the Argos Manual.